Refund / Return Policy

We want you to feel confident when purchasing from Wirral Wheelz. The following policy explains how returns and refunds work.

Returns

If you purchase a bike online, you may be eligible to return it within 14 days of delivery, provided the bike:

• Is in the same condition it was sold
• Has not been ridden excessively
• Is returned with all supplied components and accessories

The customer is responsible for safe return shipping unless the item is faulty or not as described.

Faulty Items

If a product develops a fault shortly after purchase, please contact us as soon as possible. We will assess the issue and work with you to resolve it, which may include:

• Repair
• Replacement
• Refund where appropriate

Used Bikes

Many bikes sold by Wirral Wheelz are pre-owned. We carefully inspect and prepare bikes before sale, but normal signs of use may be present. Any significant cosmetic or mechanical details will be described in the product listing.

Refunds

Once a returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Processing times may vary depending on the payment provider.

Contact

If you need to request a return or discuss an issue with your purchase, please contact us through the website.